Privacy policy

Introduction

At TourJet, your privacy is of utmost importance to us. This privacy policy explains how we collect, use, and protect your personal data. It also outlines your rights under data protection laws, specifically the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. When we refer to "you" in this policy, it includes anyone who communicates with us about bookings, enquiries, or for any other reason.

Who We Are

For the purposes of data protection laws, TourJet is the data controller of your personal data. Throughout this policy, "we," "us," and "our" refer to TourJet.

What is Personal Data?

Personal data refers to any information that identifies, or can be used to identify, an individual. Processing refers to any action taken with your personal data, such as collecting, storing, using, sharing, or deleting it.

What Personal Data Do We Collect and Why?

To respond to your enquiries, manage and fulfil your bookings, or send promotional material, we need to process certain personal data, which may include:

For Enquiries:

  • Name and contact details of the enquirer.

For Bookings:

  • Names of all travellers.

  • Contact details (e.g., phone number, email address).

  • Passport details of all travellers.

  • Travel insurance information.

  • Dietary requirements (if applicable).

  • Date of birth.

  • Emergency contact details (e.g., next of kin).

  • Payment information (e.g., credit/debit card details).

  • Information regarding any medical conditions, disabilities, or reduced mobility.

We process this data as necessary to perform our contract with you or to take steps at your request before entering into a contract. Additionally, we may process your data to comply with legal obligations or to protect your vital interests in emergencies.

Special Categories of Personal Data

Certain types of personal data are classified as special categories, including health-related information, racial or ethnic origin, religious beliefs, and sexual orientation. Processing such data typically requires your explicit consent. For instance, we will ask for your consent to process information regarding any medical conditions, disabilities, or dietary restrictions when you make a booking or enquiry.

How We Use Your Personal Data

Your personal data may be shared with relevant third parties, including:

Suppliers and Service Providers:

  • Transport operators, hotels, ground agents, tour managers, guides, and excursion operators to facilitate your travel arrangements.

Payment Processing:

  • Credit card companies or banks for payment processing.

Third-Party Services:

  • Google for app usage analytics and distribution houses for mailing services.

Government Authorities:

  • Customs or immigration authorities as required by law.

We only share the personal data necessary to fulfil the services requested and ensure that our third-party partners handle your data securely and use it solely for the intended purposes.

Where We Process Your Personal Data

Your personal data may be processed within the UK, the European Economic Area (EEA), or in countries outside the EEA. When data is transferred outside the EEA, we ensure it is protected by appropriate safeguards, such as contracts that require the data recipient to protect your data in line with our standards.

Data Protection and Security

We implement technical and organisational measures to protect your personal data from unauthorised access, loss, or damage. These measures are designed to ensure a level of security appropriate to the risk associated with the processing of your personal data.

Marketing Communications

We will only send you marketing materials if you have consented to receive them or if we are legally permitted to do so. You can opt-out of marketing communications at any time by contacting us via email at marketing@tourjet.co.uk.

Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.

  • Rectify Inaccuracies: Ask us to correct any inaccurate or incomplete data.

  • Request Deletion: Request the deletion of your data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

  • Withdraw Consent: Withdraw your consent to receive marketing materials at any time.

To exercise any of these rights, please contact us at privacy@tourjet.co.uk.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. For example, data related to your booking may be retained for up to 6 years after the completion of your travel arrangements.

Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience and personalise your interactions with us. Cookies are small data files stored on your device that help us remember you and understand how you use our site. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your experience on our website.

Complaints

If you have any concerns about how we process your personal data, please contact us at privacy@tourjet.co.uk. We will investigate and respond to your complaint as quickly as possible. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in data protection laws or our practices. The latest version will always be available on our website.

This revised privacy policy ensures clarity and compliance with UK data protection regulations while maintaining the original content's structure and intent.